At Himalayan Lab of Pathology, we are committed to providing high-quality diagnostic services to our patients. If for any reason you are dissatisfied with our services or if there is an issue with your order, we offer a clear and fair refund policy to address your concerns.
1. Eligibility for Refund
Refund requests are generally accepted under the following circumstances:
- Incorrect or Faulty Results: If there is an error in the lab test results due to a mistake or malfunction in the testing process, we will investigate the matter and, if necessary, provide a refund or re-test at no additional cost.
- Unfulfilled Service: If we are unable to provide the diagnostic service you requested (e.g., if we cancel your appointment or the service is unavailable for any reason), you may be eligible for a refund.
- Duplicate Payments: If a duplicate payment has been processed, we will issue a full refund for the extra charge once the payment discrepancy is confirmed.
2. Non-Refundable Situations
The following situations are generally non-refundable:
- No-Shows or Cancellations: If you do not show up for a scheduled appointment or cancel without providing the required notice (as per our cancellation policy), a refund will not be provided.
- Completed Services: Once diagnostic services have been performed, including laboratory tests, and results have been delivered, we are unable to offer refunds for the completed service.
- Patient Error: Refunds are not available for errors made by the patient, such as incorrect submission of information or failure to follow pre-test instructions.
3. Requesting a Refund
To request a refund, please follow these steps:
- Contact our customer support team at support@himalayanpathlab.in.
- Provide your full name, contact information, order details, and the reason for your refund request.
- If the refund is due to incorrect results or service issues, we may ask for additional documentation to support your claim (e.g., medical records or test results).
- Refund requests should be made within 1 days from the date of service.
4. Refund Processing Time
Once your refund request is approved, we will process the refund within 1 business days. Refunds will be issued via the original payment method used, unless otherwise agreed upon.
5. Refund Amount
- If a refund is granted, the amount refunded will generally be the full cost of the service, excluding any applicable processing or transaction fees.
- In cases where only part of the service was not provided or was incorrect, a partial refund may be issued based on the situation.
6. Contact Information
For any questions regarding our refund policy or to initiate a refund request, please contact us at:
Himalayan Lab of Pathology
support@himalayanpathlab.in