At Himalayan Lab of Pathology, we value and respect the privacy of our patients, visitors, and users. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you access or interact with our services, whether in person, through our website, or via other communication channels.

1. Information We Collect

We collect different types of personal information to provide our diagnostic services efficiently and securely. The types of information we collect include:

• Personal Identification Information: This includes your name, contact details (email, phone number), address, date of birth, and other information necessary to process your diagnostic services.
• Health and Medical Information: We collect medical data related to the diagnostic tests you undergo at our laboratory, including test results, medical history, and referral details.
• Payment Information: For billing purposes, we may collect payment details such as credit/debit card information or other payment methods, as required.
• Technical Data: Information about your device, browser, IP address, and usage patterns when visiting our website may also be collected through cookies or other tracking technologies.

2. How We Use Your Information

The personal information we collect is used for the following purposes:

• To provide and deliver diagnostic services to you, including processing lab tests and delivering accurate results.
• To communicate with you regarding test appointments, results, and any other relevant information.
• To process payments and handle billing inquiries.
• To comply with legal and regulatory requirements, such as medical and health-related regulations.
• To improve our services, including conducting customer satisfaction surveys and analyzing service usage.

3. How We Protect Your Information

We implement a variety of security measures to ensure the safety of your personal information:

• We use encryption technologies to protect sensitive data during transmission.
• Our internal systems are secured with up-to-date firewall and access control measures to safeguard against unauthorized access.
• All personal data is stored in secure environments with access limited to authorized personnel only.

4. Sharing Your Information

We do not share your personal information with third parties except in the following circumstances:

• With Service Providers: We may share your data with trusted third-party partners who assist us in delivering our services, such as payment processors, laboratory equipment suppliers, or IT support providers. These partners are contractually bound to maintain the confidentiality of your information.
• As Required by Law: We may disclose your information if required to do so by law, or if necessary to protect the rights, property, or safety of Himalayan Lab of Pathology, our patients, or the public.
• For Medical Purposes: In some cases, we may need to share information with medical professionals or institutions for diagnostic or treatment purposes as directed by you.

5. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience when using our website. These tools help us understand your preferences, analyze website traffic, and improve our site’s functionality.

You can control cookies through your browser settings if you prefer not to accept them. However, disabling cookies may affect your ability to fully utilize some features of our website.

6. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccuracies in your personal information.
• Deletion: Request the deletion of your personal information, subject to legal or contractual obligations.
• Opt-Out: Opt-out of receiving marketing communications or notifications from us by following the unsubscribe instructions in any email or contacting us directly.

7. Retention of Your Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, and as required by applicable laws and regulations.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on our website with the effective date of the new policy. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your rights, please contact us at:

Himalayan Lab of Pathology
support@himalayanpathlab.in